Case Study: Horizon Power
Horizon Power, a leading energy provider in Western Australia, sought to enhance its customer service by implementing a comprehensive training programme for its staff. To achieve this, they partnered with us, specialists in learning design and instructional development.
The need
Horizon Power recognised the need to equip its customer service team with the skills and knowledge essential for delivering exceptional service. The aim was to develop a training programme that was engaging, informative, and tailored to address the specific challenges faced by the team.
The learning solution
We worked closely with Horizon Power to design a bespoke training programme. This included developing interactive elearning modules, practical workshops, and assessment tools. The content was carefully crafted to be engaging and accessible, incorporating real-world scenarios and multimedia elements to enhance the learning experience.
The outcome
The implementation of the training programme led to a more skilled and knowledgeable customer service team at Horizon Power. Employees reported increased confidence in their roles and a deeper understanding of customer service principles. This initiative not only enhanced individual performance but also contributed to the overall efficiency and effectiveness of Horizon Power’s customer service operations.
Through this partnership, Horizon Power showcased its commitment to continuous improvement and employee development, setting a benchmark for excellence within the energy sector.
The team
Bec: Lead Learning Designer
Daniel: Learning Design Support
Michael: Project Manager